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What is the Turnaround on a DCR Custom Bags?

We generally have at minimum a 45-60 day turnaround on Custom bags. Please be patient with us as this time frame can vary depending on the number of bags ahead of you when you order.


How do I order a DCR Bag?

There are multiple ways to order DCR Bags! You can tune into Facebook LIVE auctions or send custom orders to orders@designercustomropes.com 

What are the Terms and Conditions on a DCR Custom Bags?

*Custom orders are not finalized until payment has been processed. Absolutely no Exceptions 
*All custom orders are final once paid for.
*There will be no refunds on custom orders.


Can I get on a refund on DCR bags?
NO REFUNDS... Exchange ONLY on Stock items. Item must be unused and in original condition. Exchanges must be made within 10 days of receiving item.


Can I Return Discounted/Sale Items?

Unfortunately no, all Discounted/Sale items are FINAL sales.


What if I don't 100% love my DCR bag? 
We will work with everyone as much as we can to ensure you are 100% satisfied with your purchase. We want you to be happy and come back to us for your next bag and of course refer your friends! If there is a flaw in the bag that we can fix that is a result of our construction we will be happy to work with you to get that fixed.
**Any future repairs you wish to have done to your bag that are a result of wear, not our construction, will incur a minimum service charge of $50 and customer is responsible for shipping charges to us.


Is there anything special I should know about DCR bags?

Yes, when ordering a Cowhide bag keep in mind that over time it is normal to have some shedding.


What are the care instructions on DCR bags?

I would suggest avoiding friction due to direct contact with the cowhide. Bald spots will develop if there is constant friction against the hide. This is COMPLETELY normal and to be expected with heavy use. Avoid constant friction and overloading to help prevent this from happening to your bag.


How much does it cost to get DCR repaired? 
Any future repairs you wish to have done to your bag that are a result of wear, not our construction, will incur a minimum service charge of $50 and customer is responsible for shipping charges to us..

Do DCR bags carry any warranty? 
No warranties or guarantees are expressed or implied in the sale of our bags. Additionally, shipping chargers are non-refundable and customers are responsible for cost of return shipment. 

DESIGNER CUSTOM ROPES 

SEGUIN, TEXAS

‚Äč830-556-9405

‚Äčorders@designercustomropes.com