NEED HELP?
These are some of our most commonly asked questions. If you have more, don't hesitate to get in touch!
Ordering & Shipping
HOW DO I PLACE AN ORDER?
You can place an order directly through our website by adding items to your cart and checking out securely. If you have any questions or need assistance, feel free to contact us!
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept all major credit cards, PayPal, and Apple Pay.
HOW MUCH DOES SHIPPING COST?
Shipping costs vary depending on your location and the size of your order. You can calculate the shipping cost at checkout before completing your purchase.
WHERE DO YOU SHIP?
Globally!
HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?
Most orders ship within 1-3 business days of being placed. Delivery times vary depending on your location, but typically take 3-7 business days.
CAN I TRACK MY ORDER?
Yes, you will receive a tracking number via email once your order has shipped.
Product Information
WHAT TYPE OF LEATHER DO YOU USE?
We use high-quality leather and cowhide sourced from reputable suppliers.
HOW DO I CARE FOR MY DCL BAG?
Leather is a natural material that requires proper care to maintain its beauty and durability. We recommend using a leather conditioner regularly to keep your bag supple and protected. Avoid exposing your bag to excessive moisture or direct sunlight.
ARE YOUR BAGS LINED?
Yes, all our bags are lined with durable and stylish fabric.
DO YOUR BAGS HAVE ANY POCKETS OR COMPARTMENTS?
Many do! Please see individual styles for precise specifications.
Live Auctions
WHEN ARE YOUR LIVE AUCTIONS?
Our live auctions are held every Sunday at 6 PM CST on Facebook, Instagram, and right here on our website.
HOW DO I PARTICIPATE IN A LIVE AUCTION?
Simply tune in to our social media channels or log in to our website at the scheduled time. You can comment with your bid during the live stream.
WHAT IF I MISS THE LIVE AUCTION?
Any unsold items from the live auction will be available for purchase on our website after the auction ends.
Custom Orders
DO YOU OFFER CUSTOM ORDERS?
Yes, we love creating custom bags! You can contact us with your ideas and we'll work with you to design the perfect piece.
HOW MUCH DOES A CUSTOM ORDER COST?
The cost of a custom order varies depending on the complexity of the design and the materials used. We will provide you with a quote before starting your order.
HOW LONG DOES IT TAKE TO COMPLETE A CUSTOM ORDER?
Custom orders typically take 3-4 weeks to complete.
Still need help?
